en	Sacrifice to Sphinx

en	Description

en	The OTOBO::ITSM Core package.

en	System requirements

en	Framework

en	OTOBO 10.0.x

en	Packages

en	GeneralCatalog 10.0.3

en	Third-party software

en	\-

en	Usage

en	Setup

en	Configuration Reference

en	Core

en	ProductName

en	Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

en	Core::GeneralCatalog

en	GeneralCatalogPreferences###IncidentStates

en	Parameters for the incident states in the preference view.

en	Core::ITSMCore

en	ITSM::Core::IncidentLinkTypeDirection

en	Set the type and direction of links to be used to calculate the incident state. The key is the name of the link type (as defined in LinkObject::Type), and the value is the direction of the IncidentLinkType that should be followed to calculate the incident state. For example if the IncidentLinkType is set to 'DependsOn', and the Direction is 'Source', only 'Depends on' links will be followed (and not the opposite link 'Required for') to calculate the incident state. You can add more link types ad directions as you like, e.g. 'Includes' with the direction 'Target'. All link types defined in the sysconfig options LinkObject::Type are possible and the direction can be 'Source', 'Target', or 'Both'. IMPORTANT: AFTER YOU MAKE CHANGES TO THIS SYSCONFIG OPTION YOU NEED TO RUN THE CONSOLE COMMAND bin/otobo.Console.pl Admin::ITSM::IncidentState::Recalculate SO THAT ALL INCIDENT STATES WILL BE RECALCULATED BASED ON THE NEW SETTINGS!

en	Core::LinkObject

en	LinkObject::ViewMode

en	Determines the way the linked objects are displayed in each zoom mask.

en	LinkObject::PossibleLink###3282

en	This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'RelevantTo' link type.

en	LinkObject::PossibleLink###3400

en	This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'Normal' link type.

en	LinkObject::PossibleLink###3401

en	This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'DependsOn' link type.

en	LinkObject::PossibleLink###3410

en	This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'Normal' link type.

en	LinkObject::PossibleLink###3411

en	This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'DependsOn' link type.

en	LinkObject::PossibleLink###3412

en	This setting defines that a 'ITSMWorkOrder' object can be linked with 'Ticket' objects using the 'Normal' link type.

en	LinkObject::PossibleLink###3420

en	This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type.

en	LinkObject::Type###AlternativeTo

en	This setting defines the link type 'AlternativeTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

en	LinkObject::Type###ConnectedTo

en	This setting defines the link type 'ConnectedTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

en	LinkObject::Type###DependsOn

en	This setting defines the link type 'DependsOn'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

en	LinkObject::Type###Includes

en	This setting defines the link type 'Includes'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

en	LinkObject::Type###RelevantTo

en	This setting defines the link type 'RelevantTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

en	LinkObject::PossibleLink###3200

en	This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'AlternativeTo' link type.

en	LinkObject::PossibleLink###3201

en	This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'ConnectedTo' link type.

en	LinkObject::PossibleLink###3202

en	This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'DependsOn' link type.

en	LinkObject::PossibleLink###3203

en	This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'Includes' link type.

en	LinkObject::PossibleLink###3204

en	This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'RelevantTo' link type.

en	LinkObject::PossibleLink###3220

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'AlternativeTo' link type.

en	LinkObject::PossibleLink###3221

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'DependsOn' link type.

en	LinkObject::PossibleLink###3222

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'RelevantTo' link type.

en	LinkObject::PossibleLink###3240

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'AlternativeTo' link type.

en	LinkObject::PossibleLink###3241

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'DependsOn' link type.

en	LinkObject::PossibleLink###3242

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'RelevantTo' link type.

en	LinkObject::PossibleLink###3260

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'Normal' link type.

en	LinkObject::PossibleLink###3261

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'ParentChild' link type.

en	LinkObject::PossibleLink###3262

en	This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'RelevantTo' link type.

en	LinkObject::PossibleLink###3280

en	This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'Normal' link type.

en	LinkObject::PossibleLink###3281

en	This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'ParentChild' link type.

en	Core::Package

en	Package::RepositoryList

en	Defines the list of online repositories. Another installation can be used as repository, for example: Key="http://example.com/otobo/public.pl?Action=PublicRepository;File=" and Content="Some Name".

en	Core::Ticket

en	Ticket::Service

en	Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).

en	Frontend::Admin::ModuleRegistration

en	Frontend::Module###AdminITSMCIPAllocate

en	Frontend module registration for the AdminITSMCIPAllocate configuration in the admin area.

en	Frontend::Admin::ModuleRegistration::AdminOverview

en	Frontend::NavigationModule###AdminITSMCIPAllocate

en	Admin area navigation for the agent interface.

en	Frontend::Admin::ModuleRegistration::Loader

en	Loader::Module::AdminITSMCIPAllocate###003-ITSMCore

en	Loader module registration for the agent interface.

en	Frontend::Admin::ModuleRegistration::MainMenu

en	Frontend::Navigation###AdminITSMCIPAllocate###003-ITSMCore

en	Main menu item registration.

en	Frontend::Agent

en	ITSM::Frontend::TextArea

en	Width of ITSM textareas.

en	Frontend::Agent::ITSMSLA::MenuModule

en	ITSMSLA::Frontend::MenuModule###000-Back

en	Module to show the Back menu item in SLA menu.

en	ITSMSLA::Frontend::MenuModule###100-Print

en	Module to show the Print menu item in SLA menu.

en	Frontend::Agent::ITSMService::MenuModule

en	ITSMService::Frontend::MenuModule###000-Back

en	Module to show the Back menu item in service menu.

en	ITSMService::Frontend::MenuModule###100-Print

en	Module to show the Print menu item in service menu.

en	ITSMService::Frontend::MenuModule###200-Link

en	Module to show the Link menu item in service menu.

en	Frontend::Agent::LinkObject

en	LinkObject::ComplexTable::SettingsVisibility###Service

en	Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.

en	LinkObject::ComplexTable###Service

en	Define which columns are shown in the linked Services widget (LinkObject::ViewMode = "complex"). Note: Only Service attributes are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

en	Frontend::Agent::ModuleRegistration

en	Frontend::Module###AgentITSMService

en	Frontend module registration for the AgentITSMService object in the agent interface.

en	Frontend::Module###AgentITSMSLA

en	Frontend module registration for the AgentITSMSLA object in the agent interface.

en	Frontend::Module###AgentITSMServiceZoom

en	Frontend module registration for the AgentITSMServiceZoom object in the agent interface.

en	Frontend::Module###AgentITSMServicePrint

en	Frontend module registration for the AgentITSMServicePrint object in the agent interface.

en	Frontend::Module###AgentITSMSLAZoom

en	Frontend module registration for the AgentITSMSLAZoom object in the agent interface.

en	Frontend::Module###AgentITSMSLAPrint

en	Frontend module registration for the AgentITSMSLAPrint object in the agent interface.

en	Frontend::Agent::ModuleRegistration::Loader

en	Loader::Module::AgentITSMService###003-ITSMService

en	Loader::Module::AgentITSMSLA###003-ITSMService

en	Loader::Module::AgentITSMServiceZoom###003-ITSMService

en	Loader::Module::AgentITSMSLAZoom###003-ITSMService

en	Frontend::Agent::ModuleRegistration::MainMenu

en	Frontend::Navigation###AgentITSMService###003-ITSMService

en	Frontend::Navigation###AgentITSMSLA###003-ITSMService

en	Frontend::Base::Loader

en	Loader::Agent::CommonCSS###100-ITSM

en	List of CSS files to always be loaded for the agent interface.

en	Loader::Agent::CommonJS###100-ITSM

en	List of JS files to always be loaded for the agent interface.

en	About

en	Contact

en	Rother OSS GmbH

en	Email: hello@otobo.de

en	Web: https://otobo.de

en	Version

en	Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-datestamp|