en	Sacrifice to Sphinx

en	Description

en	Ticket backend for the ImportExport module.

en	System requirements

en	Framework

en	OTOBO 10.1.x

en	Packages

en	ImportExport 10.1.2

en	Third-party software

en	\-

en	Usage

en	In the ImportExport section of the admin interface a new backend (Ticket) is available. General usage is the same as other ImportExport modules. Identifiers can be used for tickets and articles to potentially skip the article. Rules are as follows:

en	TicketID or TicketNumber are required to be marked as identifier for ticket identification

en	Article_ArticleID is required to be marked as identifier for article identification

en	When using identification and the object is found in the system, tickets are just updated instead of created, articles are skipped

en	Regardless of whether identification is used or not, if objects are created, TicketID and ArticleID will be generated newly by OTOBO, TicketNumber (if included) will be set to the one of the csv. The latter will lead to an import error if the TicketNumber already exists (no identification used), and can also be problematic if imported from a system with a different SystemID or TicketNumber generator - use with care.

en	When using the extended synchronization, TicketID as well as Article_ArticleID have to be provided.

en	Configuration Reference

en	Core::ImportExport::ObjectBackend::ModuleRegistration

en	ImportExport::ObjectBackendRegistration###Ticket

en	Object backend module registration for the import/export module.

en	Core::ImportExport::ObjectBackend::Ticket

en	ImportExport::Ticket::SynchronizeWithForeignDB

en	If activated additional data such as the history and links will be read from a foreign DB containing the exported tickets and added to the imported tickets on this system. This is only available for created, not for updated tickets.

en	Core::ImportExport::ObjectBackend::Ticket::ImportValueMaps

en	ImportExport::Ticket::ImportValueMap###001-Custom

en	Value map. Define a key and a value map from import file to OTOBO.

en	About

en	Contact

en	Rother OSS GmbH

en	Email: hello@otobo.de

en	Web: https://otobo.de

en	Version

en	Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-datestamp|