en	Description

en	Includes "Ticket Master/Slave" feature.

en	System requirements

en	Framework

en	OTOBO 10.1.x

en	Packages

en	\-

en	Third-party software

en	Usage

en	Setup

en	Configuration Reference

en	Core::DynamicFields::DriverRegistration

en	DynamicFields::Driver###MasterSlave

en	DynamicField backend registration.

en	Core::Event::MasterSlave

en	Ticket::EventModulePost###MasterSlave

en	Registration of the ticket event module.

en	Core::MasterSlave

en	PreApplicationModule###AgentPreMasterSlave

en	This module activates Master/Slave field in new email and phone ticket screens.

en	MasterSlave::DynamicField

en	Defines dynamic field name for master ticket feature.

en	MasterSlave::AdvancedEnabled

en	Enables the advanced MasterSlave part of the feature.

en	MasterSlave::KeepParentChildAfterUnset

en	Enables the feature to keep parent-child link after unset of the MasterSlave state in the advanced MasterSlave mode.

en	MasterSlave::FollowUpdatedMaster

en	Enables the feature that slave tickets follow the master ticket to a new master in the advanced MasterSlave mode.

en	MasterSlave::ForwardSlaves

en	Enables the feature to forward articles from type 'forward' of a master ticket to the customers of the slave tickets. By default (disabled) it will not forward articles from type 'forward' to the slave tickets.

en	MasterSlave::UpdateMasterSlave

en	Enables the feature to change the MasterSlave state of a ticket in the advanced MasterSlave mode.

en	MasterSlave::UnsetMasterSlave

en	Enables the feature to unset the MasterSlave state of a ticket in the advanced MasterSlave mode.

en	MasterSlave::KeepParentChildAfterUpdate

en	Enables the feature to keep parent-child link after change of the MasterSlave state in the advanced MasterSlave mode.

en	Core::Ticket::ACL

en	ACLKeysLevel3::Actions###888-MasterSlave

en	Defines which items are available for 'Action' in third level of the ACL structure.

en	Frontend::Admin::ModuleRegistration

en	Frontend::Module###AdminDynamicFieldMasterSlave

en	Frontend module registration for the agent interface.

en	Frontend::Admin::ModuleRegistration::Loader

en	Loader::Module::AdminDynamicFieldMasterSlave###004-MasterSlave

en	Loader module registration for the agent interface.

en	Frontend::Admin::ModuleRegistration::MainMenu

en	Frontend::Navigation###AdminDynamicFieldMasterSlave###004-MasterSlave

en	Main menu item registration.

en	Frontend::Agent::ModuleRegistration

en	Frontend::Module###AgentTicketMasterSlave

en	Frontend::Agent::ModuleRegistration::Loader

en	Loader::Module::AgentTicketMasterSlave###004-MasterSlave

en	Frontend::Agent::ModuleRegistration::MainMenu

en	Frontend::Navigation###AgentTicketMasterSlave###004-MasterSlave

en	Frontend::Agent::View::Dashboard

en	DashboardBackend###0900-TicketMaster

en	Parameters for the dashboard backend of the master tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	DashboardBackend###0910-TicketSlave

en	Parameters for the dashboard backend of the slave tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Frontend::Agent::View::TicketBulk::Module

en	Ticket::Frontend::BulkModule###010-MasterSlave

en	MasterSlave module for Ticket Bulk feature.

en	Frontend::Agent::View::TicketMasterSlave

en	Ticket::Frontend::AgentTicketMasterSlave###Permission

en	Required permissions to use the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###RequiredLock

en	Defines if a ticket lock is required in the ticket MasterSlave screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Ticket::Frontend::AgentTicketMasterSlave###TicketType

en	Sets the ticket type in the ticket MasterSlave screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).

en	Ticket::Frontend::AgentTicketMasterSlave###Service

en	Sets the service in the ticket MasterSlave screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).

en	Ticket::Frontend::AgentTicketMasterSlave###Owner

en	Sets the ticket owner in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###OwnerMandatory

en	Sets if ticket owner must be selected by the agent.

en	Ticket::Frontend::AgentTicketMasterSlave###Responsible

en	Sets the responsible agent of the ticket in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###ResponsibleMandatory

en	Sets if ticket responsible must be selected by the agent.

en	Ticket::Frontend::AgentTicketMasterSlave###State

en	If a note is added by an agent, sets the state of the ticket in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###StateType

en	Defines the next state of a ticket after adding a note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###StateDefault

en	Defines the default next state of a ticket after adding a note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###Note

en	Allows adding notes in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###NoteMandatory

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Ticket::Frontend::AgentTicketMasterSlave###Subject

en	Sets the default subject for notes added in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###Body

en	Sets the default body text for notes added in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###RichTextWidth

en	Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Ticket::Frontend::AgentTicketMasterSlave###RichTextHeight

en	Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Ticket::Frontend::AgentTicketMasterSlave###InvolvedAgent

en	Shows a list of all the involved agents on this ticket, in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###InformAgent

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###IsVisibleForCustomerDefault

en	Defines if the MasterSlave note is visible for the customer by default.

en	Ticket::Frontend::AgentTicketMasterSlave###Priority

en	Shows the ticket priority options in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###PriorityDefault

en	Defines the default ticket priority in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###Title

en	Shows the title field in the ticket MasterSlave screen of a zoomed ticket in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###HistoryType

en	Defines the history type for the ticket MasterSlave screen action, which gets used for ticket history in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###HistoryComment

en	Defines the history comment for the ticket MasterSlave screen action, which gets used for ticket history in the agent interface.

en	Ticket::Frontend::AgentTicketMasterSlave###MasterSlaveMandatory

en	Sets if Master / Slave field must be selected by the agent.

en	ReplaceCustomerRealNameOnSlaveArticleTypes

en	This setting is deprecated and will be removed in further versions of MasterSlave.

en	ReplaceCustomerRealNameOnSlaveArticleCommunicationChannels

en	Specifies the different article communication channels where the real name from Master ticket will be replaced with the one in the Slave ticket.

en	Frontend::Agent::View::TicketZoom::MenuModule

en	Ticket::Frontend::MenuModule###480-MasterSlave

en	Shows a link in the menu to change the MasterSlave status of a ticket in the ticket zoom view of the agent interface.

en	About

en	Contact

en	Rother OSS GmbH

en	Email: hello@otobo.de

en	Web: https://otobo.de

en	Version

en	Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-datestamp|