en	Sacrifice to Sphinx

en	Description

en	Extends response template configuration by se- lectable ticket state which will be pre-select- ed upon answering a ticket.

en	Configuring pre-selected ticket states for response templates

en	This package adds a new option called "State pre-selection for Templates" within the "Ticket Settings" in the ADMIN panel. You can set a ticket state to response template. The ticket state will be pre-selected when answering a ticket via a response template.

en	The configured ticket states must be allowed in ticket context as next state. If this should not be the case, no next state will be pre-selected when answering a ticket.

en	System requirements

en	Framework

en	OTOBO 10.1.x

en	Packages

en	\-

en	Third-party software

en	Installation

en	The following instructions explain how to install the package. There are two possibilities.

en	Please use the following URL to install the package utilizing the Admin Interface (please note that you need to be in the "admin" group). https://localhost/otobo/index.pl?Action=AdminPackageManager

en	Whenever you cannot use the Admin Interface for whatever reason, you may use the following command line tool ("bin/otobo.Console.pl Admin::Package::Install") instead.

en	1. Set state for response template

en	Go to the admin interface, and look for the 'State pre-selection for Templates' within the 'Ticket Settings' section and click on this link.

en	Once on the 'Manage ticket state pre-selections for response templates' screen click on one of the listed answer templates, then on the edit screen set a new value for 'Pre-selected ticket state' field.

en	Zoom a ticket and open the reply screen, verify the 'Pre-selected ticket state' should be set on the 'Next ticket state' field.

en	Configuration Reference

en	Frontend::Admin::ModuleRegistration

en	Frontend::Module###AdminResponseTemplatesStatePreselection

en	Frontend module registration for the admin interface.

en	Frontend::Admin::ModuleRegistration::AdminOverview

en	Frontend::NavigationModule###AdminResponseTemplatesStatePreselection

en	Admin area navigation for the agent interface.

en	Frontend::Admin::ModuleRegistration::Loader

en	Loader::Module::AdminResponseTemplatesStatePreselection###002-ResponseTemplatesStatePreselection

en	Loader module registration for the agent interface.

en	Frontend::Admin::ModuleRegistration::MainMenu

en	Frontend::Navigation###AdminResponseTemplatesStatePreselection###002-ResponseTemplatesStatePreselection

en	Main menu item registration.

en	Frontend::Agent

en	PreApplicationModule###ResponseTemplatesStatePreselection

en	Provides state preselection functionality for responses.

en	About

en	Contact

en	Rother OSS GmbH

en	Email: hello@otobo.de

en	Web: https://otobo.de

en	Version

en	Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-datestamp| Author: OTRS AG / Version: 6.* / 2018-07-24