msgid "" msgstr "" "Project-Id-Version: French (Canada) (OTOBO 11.0)\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2026-08-30 18:05+0000\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: FULL NAME \n" "Language-Team: French (Canada) \n" "Language: fr_CA\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=2; plural=n > 1;\n" "X-Generator: Weblate 5.16\n" #: ../content/index.rst:5 #, rst-text msgid "Contents" msgstr "" #: ../content/index.rst:10 #, rst-text msgid "Description" msgstr "" #: ../content/index.rst:11 #, rst-text msgid "" "A detailed service catalog which enhances services with multilingual " "descriptions, assigns queues and ticket types to them, and lets the customer " "browse through them and directly create tickets for specific services on the " "customer dashboard. Additionally administration is simplified by providing " "options to set services as default services directly in the service, " "automatically create service specific ACLs, and much more." msgstr "" #: ../content/index.rst:14 #, rst-text msgid "System requirements" msgstr "" #: ../content/index.rst:17 #, rst-text msgid "Framework" msgstr "" #: ../content/index.rst:18 #, rst-text msgid "OTOBO 11.0.x" msgstr "" #: ../content/index.rst:21 #, rst-text msgid "Packages" msgstr "" #: ../content/index.rst:22 #, rst-text msgid "ITSMCore >= 11.0.6" msgstr "" #: ../content/index.rst:25 #, rst-text msgid "Third-party software" msgstr "" #: ../content/index.rst:26 #, rst-text msgid "\\-" msgstr "" #: ../content/index.rst:29 #, rst-text msgid "Usage" msgstr "" #: ../content/index.rst:32 #, rst-text msgid "Basic Setup" msgstr "" #: ../content/index.rst:33 #, rst-text msgid "" "To enhance the services with additional information no further setup is " "needed, this can simply be done in AdminService. To show the services on the " "customer dashboard the customer dashboard tile " "\"CustomerDashboard::Tiles###ServiceCatalog-01\" has to be enabled. Make " "sure, that the order of the tile does not clash with other active tiles. For " "a simple test, you can just deactivate the other tile with the order 7, " "which on a standard installation is \"###InfoTile-01\". (For more detailed " "changes, you might want to check the css file \"var/httpd/htdocs/skins/" "Customer/default/css/Core.Dashboard.Default.css\" and change the position of " "the different tiles, where the number reflects the order in the SysConfig, " "to your liking. Note that this is an advanced topic however.)" msgstr "" #: ../content/index.rst:35 #, rst-text msgid "" "For a service which is configured with a queue and ticket types, the " "customer will be able to directly from the customer dashboard create a " "ticket for the specific service." msgstr "" #: ../content/index.rst:38 #, rst-text msgid "Configuration Reference" msgstr "" #: ../content/index.rst:41 #, rst-text msgid "Core::Acl" msgstr "" #: ../content/index.rst:44 #, rst-text msgid "ServiceCatalog::CreateTypeServiceRelatedAcls" msgstr "" #: ../content/index.rst:45 #, rst-text msgid "" "This option allows you to automatically generate ACLs for different " "interfaces when creating services. Services will then only be displayed if " "the ticket type stored in the service has been selected. The \"AddBulkACL\" " "console script can also be used to create ACLs for services that have " "already been create." msgstr "" #: ../content/index.rst:48 #, rst-text msgid "ServiceCatalog::CreateTypeServiceRelatedAcls::Options" msgstr "" #: ../content/index.rst:49 #, rst-text msgid "" "This option makes it possible to preconfigure the automatically generated " "ACLs. The aim is to only display the services that have also been assigned " "to the service in the service catalog. To use this function, please first " "enable the \"ServiceCatalog::CreateTypeServiceRelatedAcls\" option. " "\"GenerateInitalACLToDisableAllServices\" generates an ACL that initially " "hides all services. The value \"Possible\" or \"PossibleAdd\" can be set for " "the key \"ConfigChange\". The \"DeployNewACL\" key decides whether the " "changed ACL should also be deployed immediately. \"ACLValidID\" (1, 2, 3) " "sets the ACLs to valid, invalid or temporarily invalid." msgstr "" #: ../content/index.rst:52 #, rst-text msgid "Core::Autoload" msgstr "" #: ../content/index.rst:55 #, rst-text msgid "AutoloadPerlPackages###002-SLAImportExport" msgstr "" #: ../content/index.rst:56 #, rst-text msgid "Autoload configuration for SLA import and export functions." msgstr "" #: ../content/index.rst:59 #, rst-text msgid "AutoloadPerlPackages###002-ServiceImportExport" msgstr "" #: ../content/index.rst:60 #, rst-text msgid "Autoload configuration for Service import and export functions." msgstr "" #: ../content/index.rst:63 #, rst-text msgid "Core::DynamicFields::ObjectTypeRegistration" msgstr "" #: ../content/index.rst:66 #, rst-text msgid "DynamicFields::ObjectType###Service" msgstr "" #: ../content/index.rst:67 #, rst-text msgid "DynamicField object registration." msgstr "" #: ../content/index.rst:70 #, rst-text msgid "Core::Event::Ticket" msgstr "" #: ../content/index.rst:73 #, rst-text msgid "Ticket::EventModulePost###9700-SetDynamicFieldCriticalityFromService" msgstr "" #: ../content/index.rst:74 #, rst-text msgid "" "Event module registration. Currently, the criticality of the service can " "also be set in the service, but this has no effect. Therefore, this event " "module has been implemented that automatically updates the DynamicField " "Criticality in a ticket as soon as a service has been assigned. Please " "activate the SysConfig option SetPriorityFromCriticalityAndImpactMatrix to " "set the priority in the next step based an Criticality and Impact." msgstr "" #: ../content/index.rst:77 #, rst-text msgid "" "Ticket::EventModulePost###9800-SetPriorityFromCriticalityAndImpactMatrix" msgstr "" #: ../content/index.rst:78 #, rst-text msgid "" "Event module registration. Currently, the criticality of the service can " "also be set in the service, but this has no effect. Therefore, this event " "module has been implemented that automatically updates the priority " "regarding Criticality and Impact in a ticket." msgstr "" #: ../content/index.rst:81 #, rst-text msgid "Frontend::Admin::ModuleRegistration" msgstr "" #: ../content/index.rst:84 #, rst-text msgid "Frontend::Module###AdminSLAImportExport" msgstr "" #: ../content/index.rst:85 #: ../content/index.rst:89 #, rst-text msgid "Frontend module registration for the admin interface." msgstr "" #: ../content/index.rst:88 #, rst-text msgid "Frontend::Module###AdminServiceImportExport" msgstr "" #: ../content/index.rst:92 #, rst-text msgid "Frontend::Admin::ModuleRegistration::Loader" msgstr "" #: ../content/index.rst:95 #, rst-text msgid "Loader::Module::AdminSLAImportExport###002-ServiceCatalog" msgstr "" #: ../content/index.rst:96 #: ../content/index.rst:100 #: ../content/index.rst:107 #, rst-text msgid "Loader module registration for the agent interface." msgstr "" #: ../content/index.rst:99 #, rst-text msgid "Loader::Module::AdminServiceImportExport###002-ServiceCatalog" msgstr "" #: ../content/index.rst:103 #, rst-text msgid "Frontend::Agent::ModuleRegistration::Loader" msgstr "" #: ../content/index.rst:106 #, rst-text msgid "Loader::Module::AgentITSMServiceZoom###002-ServiceCatalog" msgstr "" #: ../content/index.rst:110 #, rst-text msgid "Frontend::Base::DynamicFieldScreens" msgstr "" #: ../content/index.rst:113 #, rst-text msgid "DynamicFieldScreens###ServiceCatalog" msgstr "" #: ../content/index.rst:114 #, rst-text msgid "" "This configuration defines all possible screens to enable or disable dynamic " "fields." msgstr "" #: ../content/index.rst:117 #, rst-text msgid "DynamicFieldScreens::ObjectTypes###ServiceCatalog" msgstr "" #: ../content/index.rst:118 #, rst-text msgid "" "Define a list of dynamic field object types which are allowed to be assigned " "to actions of this package via the dynamic field screens interface." msgstr "" #: ../content/index.rst:121 #, rst-text msgid "Frontend::Customer::ModuleRegistration" msgstr "" #: ../content/index.rst:124 #, rst-text msgid "CustomerFrontend::Module###CustomerTileServiceCatalog" msgstr "" #: ../content/index.rst:125 #, rst-text msgid "Frontend module registration for the customer interface." msgstr "" #: ../content/index.rst:128 #, rst-text msgid "Frontend::Customer::ModuleRegistration::Loader" msgstr "" #: ../content/index.rst:131 #, rst-text msgid "Loader::Module::CustomerDashboard###003-CustomerDashboard" msgstr "" #: ../content/index.rst:132 #, rst-text msgid "Loader module registration for the customer interface." msgstr "" #: ../content/index.rst:135 #, rst-text msgid "Frontend::Customer::View::Dashboard::Configuration" msgstr "" #: ../content/index.rst:138 #, rst-text msgid "CustomerDashboard::Configuration::ServiceCatalog" msgstr "" #: ../content/index.rst:139 #, rst-text msgid "Additional settings for the service catalog." msgstr "" #: ../content/index.rst:142 #, rst-text msgid "CustomerDashboard::Configuration::ServiceCatalog###DynamicField" msgstr "" #: ../content/index.rst:143 #, rst-text msgid "" "Dynamic fields shown in the service catalog screen of the customer interface." msgstr "" #: ../content/index.rst:146 #, rst-text msgid "CustomerDashboard::Configuration::ServiceCatalog###FAQDescriptionField" msgstr "" #: ../content/index.rst:147 #, rst-text msgid "" "The FAQ field that should be used as the description of an FAQ article in " "the sidebar (e.g. Field1, Field2, Field3...)." msgstr "" #: ../content/index.rst:150 #, rst-text msgid "CustomerDashboard::Configuration::ServiceCatalog###SortByTicketType" msgstr "" #: ../content/index.rst:151 #, rst-text msgid "Show services with the following ticket type last." msgstr "" #: ../content/index.rst:154 #, rst-text msgid "Frontend::Customer::View::Dashboard::Tiles" msgstr "" #: ../content/index.rst:157 #, rst-text msgid "CustomerDashboard::Tiles###ServiceCatalog-01" msgstr "" #: ../content/index.rst:158 #, rst-text msgid "Tile registration for the CustomerDashboard. Module is required." msgstr "" #: ../content/index.rst:161 #, rst-text msgid "About" msgstr "" #: ../content/index.rst:164 #, rst-text msgid "Contact" msgstr "" #: ../content/index.rst:165 #, rst-text msgid "Rother OSS GmbH" msgstr "" #: ../content/index.rst:166 #, rst-text msgid "Email: hello@otobo.io" msgstr "" #: ../content/index.rst:167 #, rst-text msgid "Web: https://otobo.io" msgstr "" #: ../content/index.rst:170 #, rst-text msgid "Version" msgstr "" #: ../content/index.rst:171 #, rst-text msgid "" "Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-" "datestamp|" msgstr ""