en	Sacrifice to Sphinx

en	Description

en	A customer survey tool.

en	System requirements

en	Framework

en	OTOBO 11.0.x

en	Packages

en	\-

en	Third-party software

en	Usage

en	Setup

en	Configuration Reference

en	Core::Event::Survey

en	Ticket::EventModulePost###99-SurveySendRequest

en	Ticket event module to send automatically survey email requests to customers if a ticket is closed.

en	Core::Stats

en	Stats::DynamicObjectRegistration###SurveyList

en	Determines if the statistics module may generate survey lists.

en	Core::Survey

en	Survey::ShowVoteData

en	Enable or disable the ShowVoteData screen in the public interface to show data of a specific survey result when the customer tries to answer a survey the second time.

en	Survey::SendPeriod

en	Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.

en	Survey::DeletePeriod

en	Results older than the configured amount of days will be deleted. Note: delete results done by the OTOBO Daemon, prior activation of 'Task###SurveyRequestsDelete' setting.

en	Survey::CheckSendConditionTicketType

en	Enable or disable the send condition check for the ticket type.

en	Survey::CheckSendConditionService

en	Enable or disable the send condition check for the service.

en	Survey::NotificationSender

en	Default sender for the notification email to customers about new survey.

en	Survey::NotificationRecipientBlacklist

en	Surveys will not be sent to the configured email addresses.

en	Survey::NotificationSubject

en	Default subject for the notification email to customers about new survey.

en	Survey::NotificationBody

en	Default body for the notification email to customers about new survey.

en	Survey::SendNoSurveyRegExp

en	If this regex matches, no customer survey will be sent.

en	Survey::SendInHoursAfterClose

en	Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ). Note: delayed survey sending is done by the OTOBO Daemon, prior activation of 'Daemon::SchedulerCronTaskManager::Task###SurveyRequestsSend' setting.

en	Survey::AmountOfSurveysPer30Days

en	Defines maximum amount of surveys that get sent to a customer per 30 days. ( 0 means no maximum, all survey requests will be sent).

en	Survey::Hook

en	The identifier for a survey, e.g. Survey#, MySurvey#. The default is Survey#.

en	Survey::CheckSendConditionCustomerFields

en	Defines the columns for the dropdown list for building send conditions (0 => inactive, 1 => active).

en	Survey::SendOnlyToRealCustomer

en	Defines if survey requests will be only send to real customers.

en	Daemon::SchedulerCronTaskManager::Task

en	Daemon::SchedulerCronTaskManager::Task###SurveyRequestsSend

en	Trigger sending delayed survey requests.

en	Daemon::SchedulerCronTaskManager::Task###SurveyRequestsDelete

en	Trigger delete results (including vote data and requests).

en	Frontend::Agent::ModuleRegistration

en	Frontend::Module###AgentSurveyAdd

en	Frontend module registration for survey add in the agent interface.

en	Frontend::Module###AgentSurveyEdit

en	Frontend module registration for survey edit in the agent interface.

en	Frontend::Module###AgentSurveyOverview

en	All parameters for the Survey object in the agent interface.

en	Frontend::Module###AgentSurveyStats

en	Frontend module registration for survey stats in the agent interface.

en	Frontend::Module###AgentSurveyZoom

en	Frontend module registration for survey zoom in the agent interface.

en	Frontend::Module###AgentSurveyEditQuestions

en	Frontend::Agent::ModuleRegistration::Loader

en	Loader::Module::AgentSurveyAdd###002-Survey

en	Loader module registration for the agent interface.

en	Loader::Module::AgentSurveyOverview###002-Survey

en	Loader::Module::AgentSurveyEdit###002-Survey

en	Loader::Module::AgentSurveyStats###002-Survey

en	Loader::Module::AgentSurveyZoom###002-Survey

en	Loader::Module::AgentSurveyEditQuestions###002-Survey

en	Frontend::Agent::ModuleRegistration::MainMenu

en	Frontend::Navigation###AgentSurveyAdd###002-Survey

en	Main menu item registration.

en	Frontend::Navigation###AgentSurveyOverview###002-Survey

en	Frontend::Navigation###AgentSurveyEdit###002-Survey

en	Frontend::Navigation###AgentSurveyStats###002-Survey

en	Frontend::Navigation###AgentSurveyZoom###002-Survey

en	Frontend::Agent::SurveyOverview

en	Survey::Frontend::Overview###Small

en	Defines an overview module to show the small view of a survey list.

en	Frontend::Agent::View::Preferences

en	PreferencesGroups###SurveyOverviewSmallPageShown

en	Parameters for the pages (in which the surveys are shown) of the small survey overview.

en	Frontend::Agent::View::SurveyOverview

en	Survey::Frontend::AgentSurveyOverview###ShowColumns

en	Defines the shown columns in the survey overview. This option has no effect on the position of the columns.

en	Frontend::Agent::View::SurveyStats

en	SurveyStats::ShowDelete

en	Defines the groups (rw) which can delete survey stats.

en	Frontend::Agent::View::SurveyZoom

en	Survey::Frontend::HTMLRichTextHeightDefault

en	Defines the default height for Richtext views for SurveyZoom elements.

en	Survey::Frontend::HTMLRichTextHeightMax

en	Defines the maximum height for Richtext views for SurveyZoom elements.

en	Survey::Frontend::ChangeSurveyStatusGroups

en	Defines groups which have a permission to change survey status. Array is empty by default and agents from all groups can change survey status.

en	Frontend::Agent::View::SurveyZoom::MenuModule

en	Survey::Frontend::MenuModule###000-Back

en	Shows a link in the menu to go back in the survey zoom view of the agent interface.

en	Survey::Frontend::MenuModule###010-EditGeneralInfo

en	Shows a link in the menu to edit a survey in its zoom view of the agent interface.

en	Survey::Frontend::MenuModule###020-EditQuestions

en	Shows a link in the menu to edit survey questions in its zoom view of the agent interface.

en	Survey::Frontend::MenuModule###030-StatsDetails

en	Shows a link in the menu to zoom into the survey statistics details in its zoom view of the agent interface.

en	Frontend::Public::ModuleRegistration

en	PublicFrontend::Module###PublicSurvey

en	Frontend module registration for the PublicSurvey object in the public Survey area.

en	Loader::Module::PublicSurvey###002-Survey

en	About

en	Contact

en	Rother OSS GmbH

en	Email: hello@otobo.de

en	Web: https://otobo.de

en	Version

en	Author: |doc-vendor| / Version: |doc-version| / Date of release: |doc-datestamp|