Manual - CustomerMultitenancy/rel-10_0 — German @ OTOBO Translation: OTOBO 10.0.x

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	English	German	Actions
	Sacrifice to Sphinx	Sacrifice to Sphinx
	Description	Beschreibung
	This package allows group based restrictions on customer and customer user information for agents. Per default all customers are visible for agents. After installation of this package customers can be assigned to an agent group. Those customers are then visible only for agents with access rights to the specific group. Also complete customer sources can be restricted.
	Access rights on customer users will be inherited by the rights set on the customers, but can also individually be set.
	This functionality works for the customer (user) tables of OTOBO, and read only for remote databases as well as LDAP.
	System requirements	Systemanforderungen
	Framework	Framework
	OTOBO 10.0.x	OTOBO 10.0.x
	Packages	Pakete
	\-	\-
	Third-party software	Drittanbieter-Software
	Setup	Einrichtung
	In the Config.pm a set of adjustments is mandatory. For both DB and LDAP it is necessary to change the CustomerCompany and/or CustomerUser blocks. (If you do not have them present, please copy them for Kernel/Config/Defaults.pm to Kernel/Config.pm and adjust them in the latter!) To enable setting of the agent group in AdminCustomer and AdminCustomerUser the variables have to be added to the maps.
	Backends
	Database
	For the DB backend in both the CustomerCompany and CustomerUser definitions this can be added as follows.
	LDAP
	For the LDAP backend in both the CustomerCompany and CustomerUser definitions this is similar.
	'otoboGroup' here is just exemplary and has to be replaced with the attribute of the directory. Additionally in most cases a mapping between AD and OTOBO groups will be necessary. This is configured by the following.
	Global
	Independently of the backend, it can also be restricted completely.
	Frontend
	In the customer and customer user administrations the groups can now be configured or seen for read only backends.

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01/10/2025

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English	German
OTOBO 10.0.x	OTOBO 10.0.x	Manual - CustomerMultitenancy
OTOBO 10.0.x	OTOBO 10.0.x	Manual - CustomerMultitenancy

1517770 String information

Source string location

../../content/index.rst:31

String age

05/16/2024

Last updated

01/10/2025

Source string age

05/16/2024

Translation file gettext PO file

doc/locale/de/LC_MESSAGES/content.po, string 8

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