OTOBO 10.1/Addons/Manuals/ImportExportTicket Documentation — Serbian (Cyrillic script) @ OTOBO Translation

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	English In the ImportExport section of the admin interface a new backend (Ticket) is available. General usage is the same as other ImportExport modules. Identifiers can be used for tickets and articles to potentially skip the article. Rules are as follows:
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	English TicketID or TicketNumber are required to be marked as identifier for ticket identification
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	English Article_ArticleID is required to be marked as identifier for article identification
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	English When using identification and the object is found in the system, tickets are just updated instead of created, articles are skipped
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	English Regardless of whether identification is used or not, if objects are created, TicketID and ArticleID will be generated newly by OTOBO, TicketNumber (if included) will be set to the one of the csv. The latter will lead to an import error if the TicketNumber already exists (no identification used), and can also be problematic if imported from a system with a different SystemID or TicketNumber generator - use with care.
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	English When using the extended synchronization, TicketID as well as Article_ArticleID have to be provided.
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	English Configuration Reference
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	English Core::ImportExport::ObjectBackend::ModuleRegistration
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	English ImportExport::ObjectBackendRegistration###Ticket
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	English Object backend module registration for the import/export module.
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	English Core::ImportExport::ObjectBackend::Ticket
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	English ImportExport::Ticket::SynchronizeWithForeignDB
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	English If activated additional data such as the history and links will be read from a foreign DB containing the exported tickets and added to the imported tickets on this system. This is only available for created, not for updated tickets.
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	English Core::ImportExport::ObjectBackend::Ticket::ImportValueMaps
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	English ImportExport::Ticket::ImportValueMap###001-Custom
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	English Value map. Define a key and a value map from import file to OTOBO.
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	English About
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	English Contact
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	English Rother OSS GmbH
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	English Email: hello@otobo.de
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