OTOBO 10.1/Addons/Manuals/ImportExportTicket Documentation — English @ OTOBO Translation: ImportExport 10.1.2

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ImportExport 10.1.2

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	English	Actions
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	Description
	Ticket backend for the ImportExport module.
	System requirements
	Framework
	OTOBO 10.1.x
	Packages
	ImportExport 10.1.2
	Third-party software
	\-
	Usage
	In the ImportExport section of the admin interface a new backend (Ticket) is available. General usage is the same as other ImportExport modules. Identifiers can be used for tickets and articles to potentially skip the article. Rules are as follows:
	TicketID or TicketNumber are required to be marked as identifier for ticket identification
	Article_ArticleID is required to be marked as identifier for article identification
	When using identification and the object is found in the system, tickets are just updated instead of created, articles are skipped
	Regardless of whether identification is used or not, if objects are created, TicketID and ArticleID will be generated newly by OTOBO, TicketNumber (if included) will be set to the one of the csv. The latter will lead to an import error if the TicketNumber already exists (no identification used), and can also be problematic if imported from a system with a different SystemID or TicketNumber generator - use with care.
	When using the extended synchronization, TicketID as well as Article_ArticleID have to be provided.
	Configuration Reference
	Core::ImportExport::ObjectBackend::ModuleRegistration
	ImportExport::ObjectBackendRegistration###Ticket
	Object backend module registration for the import/export module.
	Core::ImportExport::ObjectBackend::Ticket
	ImportExport::Ticket::SynchronizeWithForeignDB

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English 19 characters editedCurrent translationState: Read-only

05/16/2024

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1636786 String information

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read-only

Source string location

../../content/index.rst:35

String age

05/16/2024

Last updated

05/16/2024

Source string age

05/16/2024

Translation file gettext PO file

doc/locale/content.pot, string 8

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