OTOBO 11.1/Manuals/OTOBO Admin Manual — Catalan @ OTOBO Translation: How-Tos

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	English	Catalan	Actions
	Transition
	Transition Action
	SLA
	(see also :term:`Service Level Agreement`).
	A ticket is a collection of all communications with a customer during the course of a service request. A ticket contains articles, which are the communication received from or sent to customers, agents, external systems, etc. Tickets belong to a customer user, are assigned to agents and reside in queues.
	Transport
	A transport is the method chosen for communication. OTOBO supports REST and SOAP.
	Activity Dialog
	Working Time
	A definition of minutes passed during the defined working hours of any :term:`calendar`.
	Documentation History
	1.) 2019 - OTRS Administration Manual - OTRS AG (https://otrs.com)
	2.) 2020 - OTOBO Administration Manual - Rother OSS GmbH (https://otobo.de)
	Published by: Rother OSS GmbH, (https://otobo.de), Oberwalting 31, 94339 Leiblfing, Germany. Authors: OTRS AG (original version), Rother OSS GmbH (https://otobo.de)
	Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on the `GNU website <https://www.gnu.org/licenses/fdl-1.3.txt>`__.
	How-Tos
	While this documentation serves as a reference, it does not directly provide solutions or give recipes for common configurations. For this purpose have a look at these resources:
	You may find answers to less complex questions in the public section of our customer portal: https://portal.rother-oss.com/otobo/public.pl
	Configuring CKEditor Plugins and Toolbar
	With OTOBO 11.1, the package CK5-FullWindowMode has been integrated into the core. This enables to control the plugins and toolbar content and order of the CKEditor via system configuration.
	As an example, this how-to describes the steps to disable the Strikethrough functionality.
	0. Default State
	With default settings, the CKEditor in the agent interface looks like this:
	CKEditor in AgentTicketPhone with default settings
	The Strikethrough button is available.
	1. Activate the Enhanced Mode for the CKEditor Toolbar
	For the subsequent steps to take effect, the enhanced mode for the CKEditor toolbar needs to be activated. This is done with the following steps:
	Navigate to the system configuration in the admin interface
	Navigate to the setting `Frontend::RichText::EnhancedMode`
	Enable editing
	Activate the setting by checking the checkbox

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Catalan 0 characters editedCurrent translationState: Empty

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2646647 String information

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check-glossary, rst-text

Source string location

../content/how-tos.rst:2

String age

06/03/2026

Last updated

07/30/2026

Source string age

06/03/2026

Translation file gettext PO file

locale/ca/LC_MESSAGES/content.po, string 2911

Shortcut	Action
`?`	Open available keyboard shortcuts.
`Alt` + `Home`	Navigate to the first translation in the current search.
`Alt` + `End`	Navigate to the last translation in the current search.
`Alt` + `PageUp` or `Ctrl` + `↑` or `Alt` + `↑` or `Cmd` + `↑` or	Navigate to the previous translation in the current search.
`Alt` + `PageDown` or `Ctrl` + `↓` or `Alt` + `↓` or `Cmd` + `↓` or	Navigate to the next translation in the current search.
`Ctrl` + `Enter` or `Cmd` + `Enter`	Submit current form; this works the same as pressing Save and continue while editing translation.
`Ctrl` + `Shift` + `Enter` or `Cmd` + `Shift` +`Enter`	Unmark translation as Needing edit and submit it.
`Alt` + `Enter` or `Option` + `Enter`	Submit the string as a suggestion; this works the same as pressing Suggest while editing translation.
`Ctrl` + `E` or `Cmd` + `E`	Focus on translation editor.
`Ctrl` + `U` or `Cmd` + `U`	Focus on comment editor.
`Ctrl` + `M` or `Cmd` + `M`	Shows Automatic suggestions tab.
`Ctrl` + `1` to `Ctrl` + `9` or `Cmd` + `1` to `Cmd` + `9`	Copies placeable of a given number from source string.
`Ctrl` + `M` followed by `1` to `9` or `Cmd` + `M` followed by `1` to `9`	Copy the machine translation of a given number to current translation.
`Ctrl` + `I` followed by `1` to `9` or `Cmd` + `I` followed by `1` to `9`	Ignore one item in the list of failing checks.
`Ctrl` + `J` or `Cmd` + `J`	Shows the Nearby strings tab.
`Ctrl` + `S` or `Cmd` + `S`	Focus on search field.
`Ctrl` + `O` or `Cmd` + `O`	Copy the source string.
`Ctrl` + `Y` or `Cmd` + `Y`	Toggle the Needs editing checkbox.
`→`	Browse the next translation string.
`←`	Browse the previous translation string.