2. OTOBO 11.1
3. Manuals
4. OTOBO Admin Manual
5. Latvian
6. Zen

1 ../content/administration-area.rst:25 • ../content/administration-area/administration.rst:9 • ../content/administration-area/communication-notifications.rst:13 • ../content/administration-area/communication-notifications/oauth2-mail.rst:1 • ../content/administration-area/customer-interface.rst:8 • ../content/administration-area/languages.rst:12 • ../content/administration-area/processes-automation.rst:13 • ../content/administration-area/ticket-settings.rst:28 • ../content/administration-area/users-groups-roles.rst:9 • ../content/how-tos.rst:10 • ../content/index.rst:29
	English Contents
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2 ../content/administration-area.rst:2
	English Administration Area
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3 ../content/administration-area.rst:4
	English The Administration Area is available in the *Admin* menu item of the main menu, when you logged in as an administrator. Administrators are users, who are member of the *admin* group.
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4 ../content/administration-area.rst:10
	English Administrator Interface
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5 ../content/administration-area.rst:12
	English The administrator interface contains several modules collected into groups. Use the filter box in the left sidebar to find a particular module by just typing the name to filter.
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6 ../content/administration-area.rst:15
	English This manual shows the configuration possibilities needed to solve common problems. The chapters:
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7 ../content/administration-area.rst:18
	English Identify a typical use-case for the administrator, to aid in orientation, and explain **what** OTOBO does to provide a solution (**warranty**).
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8 ../content/administration-area.rst:19
	English Direct you **how** to configure OTOBO to fit your use-case (**utility**).
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9 ../content/administration-area.rst:21
	English The chapters are the same as the modules in the administrator interface. The order of the chapters are also the same as they are displayed alphabetically in the (English) administrator interface.
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10 ../content/administration-area/administration.rst:2
	English Administration
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11 ../content/administration-area/administration.rst:4
	English Any system requires configuration. Configuring a system should be an easy task and the tools for configuration fit-for-purpose.
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12 ../content/administration-area/administration.rst:7
	English OTOBO offers several administration tools to configure, monitor, control and extend OTOBO.
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13 ../content/administration-area/administration/calendars.rst:2
	English Calendars
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14 ../content/administration-area/administration/calendars.rst:4
	English When working with customers, resource planning and scheduling can be a complex task. Appointments enable you to meet your customers where and whenever needed.
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15 ../content/administration-area/administration/calendars.rst:7
	English OTOBO supports this requirement with calendars. Calendars allow management of appointments and resources inside the ticket system. You can connect your tickets to scheduled tasks and make them available to all users to see. This feature adds transparency to show your teams workload and prevent users from promising resources which are not available.
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16 ../content/administration-area/administration/calendars.rst:12
	English Use this screen to manage calendars in the system. A fresh OTOBO installation contains no calendars by default. The calendar management screen is available in the *Calendars* module of the *Administration* group.
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17 ../content/administration-area/administration/calendars.rst:19
	English Calendar Management Screen
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18 ../content/administration-area/administration/calendars.rst:23
	English Manage Calendars
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19 ../content/administration-area/administration/calendars.rst:25
	English To add a new calendar:
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20 ../content/administration-area/administration/calendars.rst:27
	English Click on the *Add Calendar* button in the left sidebar.
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