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If multiple Generic Agents are triggered by the same event, they will be executed in the lexicographical order, i.e. `1-Agent` before `A-Agent`.
 
07/30/2026
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License
 
07/07/2026
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If you are new to OTOBO, we recommend to start with the :doc:`Getting Startet Guide <getting-started>`.
 
07/07/2026
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This is the OTOBO Administration Manual. The chapters describe the administration of the OTOBO software. The main parts of this manual are the Administration Area and the How-Tos. How-Tos are step-by-step instructions to solve a particular problem, while the Administration Area chapters describe the configuration possibilities of OTOBO in more detail.
 
07/07/2026
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This documentation is for the **11.1 beta** version of OTOBO. It may contain incomplete or inaccurate information, and some features may not be fully functional. Please use this documentation with caution and report any issues to the OTOBO development team. You may find the **documentation for the latest stable release** at https://doc.otobo.org/manual/admin/11.0/en/content/index.html.
 
07/07/2026
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CKEditor in AgentTicketPhone with enhanced mode enabled and Strikethrough removed
 
07/07/2026
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Having activated the changed system configuration setting, the CKEditor looks like this:
 
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4. State with Change in Place
 
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Remove the entry `Strikethrough` (fifth entry in the first block)
 
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Navigate to the setting `Frontend::EnhancedCKEditorToolbar`
 
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It can be changed with the following steps:
 
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The system configuration setting responsible for the CKEditor toolbar in the agent interface is the setting `Frontend::EnhancedCKEditorToolbar`.
 
07/07/2026
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3. Change the Toolbar Configuration
 
07/07/2026

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