OTOBO 11.0/Addons/Manuals/ImportExportTicket Documentation — Slovenian @ OTOBO Translation: Contents

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	English	Slovenian	Actions
	Contents
	Description
	Ticket backend for the ImportExport module. This backend allows to import and export tickets with their articles. It also supports the synchronization of the tickets with a foreign database, which can be used to import the history of the tickets.
	System requirements
	Framework
	OTOBO 11.0.x
	Packages
	Third-party software
	\-
	Usage
	In the ImportExport section of the admin interface a new backend (Ticket) is available. General usage is the same as other ImportExport backends. Identifiers can be used for tickets and articles to potentially skip the article. Rules are as follows:
	TicketID or TicketNumber are required to be marked as identifier for ticket identification
	Article_ArticleID is required to be marked as identifier for article identification
	When using identification and the object is found in the system, tickets are just updated instead of created, articles are skipped
	Regardless of whether identification is used or not, if objects are created, TicketID and ArticleID will be generated newly by OTOBO, TicketNumber (if included) will be set to the one of the csv. The latter will lead to an import error if the TicketNumber already exists (no identification used), and can also be problematic if imported from a system with a different SystemID or TicketNumber generator - use with care.
	The console commands Admin::ImportExport::Export and Admin::ImportExport::Import provide functionality on the command line. Using the command line also allow chunked export and import.

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rst-text

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../content/index.rst:5

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07/13/2026

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