OTOBO 11.0/Addons/Manuals/ServiceCatalog Documentation — English (Canada) @ OTOBO Translation: Contents

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	English	English (Canada)	Actions
	Contents
	Description
	A detailed service catalog which enhances services with multilingual descriptions, assigns queues and ticket types to them, and lets the customer browse through them and directly create tickets for specific services on the customer dashboard. Additionally administration is simplified by providing options to set services as default services directly in the service, automatically create service specific ACLs, and much more.
	System requirements
	Framework
	OTOBO 11.0.x
	Packages
	ITSMCore >= 11.0.6
	Third-party software
	\-
	Usage
	Basic Setup
	To enhance the services with additional information no further setup is needed, this can simply be done in AdminService. To show the services on the customer dashboard the customer dashboard tile "CustomerDashboard::Tiles###ServiceCatalog-01" has to be enabled. Make sure, that the order of the tile does not clash with other active tiles. For a simple test, you can just deactivate the other tile with the order 7, which on a standard installation is "###InfoTile-01". (For more detailed changes, you might want to check the css file "var/httpd/htdocs/skins/Customer/default/css/Core.Dashboard.Default.css" and change the position of the different tiles, where the number reflects the order in the SysConfig, to your liking. Note that this is an advanced topic however.)
	For a service which is configured with a queue and ticket types, the customer will be able to directly from the customer dashboard create a ticket for the specific service.
	Configuration Reference
	Core::Acl

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rst-text

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../content/index.rst:5

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07/13/2026

Last updated

07/13/2026

Source string age

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doc/locale/en_CA/LC_MESSAGES/content.po, string 1

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