OTOBO 11.1/Manuals/OTOBO Admin Manual — English @ OTOBO Translation: Import / Export

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Import / Export

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	English	Actions
	Also time-based activities can be required like cleaning up the spam-queue once a week.
	OTOBO supports this with the Generic Agent. Here, simple or compound time and event-based tasks are configurable in the OTOBO front end without the requirement to learn a scripting language. Depending on search criteria, and time or event criteria, tickets will automatically be acted upon.
	Use this screen to manage generic agent jobs in the system. A fresh OTOBO installation contains no generic agent jobs by default. The generic agent job management screen is available in the Generic Agent module of the Processes & Automation group.
	Generic Agent Management Screen
	Manage Generic Agent Jobs
	To create a new generic agent job:
	Click on the Add Job button in the left sidebar.
	Create New Generic Agent Job Screen
	To edit a generic agent job:
	Click on a generic agent job in the list of generic agent jobs.
	Edit Generic Agent Job Screen
	To delete a generic agent job:
	Click on the trash icon in the fourth column of the overview table.
	Delete Generic Agent Job Screen
	If several generic agent jobs are added to the system, use the filter box to find a particular generic agent job by just typing the name to filter.
	Import / Export
	To export one or more generic agent jobs:
	Click on the Generic Agents Export button on the left.
	Select the generic agent jobs you want to export.
	Click on the Export button.
	Generic Agent Job Export Screen
	To import a set of generic agent jobs:
	Select a file using the file picker in the Import / Export widget.
	Optionally tick the Override existing entities checkbox.
	Click on the Generic Agents Import button.
	Generic Agent Job Settings
	General Job Settings
	Job Settings - General
	Job Name \*
	Set the validity of this resource. This resource can be used in OTOBO only, if this field is set to Yes. Setting this field to No will disable the use of the resource.
	Automatic Execution

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String added in the repository

English

English 15 characters editedCurrent translationState: Read-only

07/07/2026

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Glossary

English	English
No related strings found in the glossary.

3094231 String information

Flags

check-glossary, read-only, rst-text

Source string location

../content/administration-area/processes-automation/generic-agent.rst:71 • ../content/administration-area/ticket-settings/queues.rst:56 • ../content/administration-area/ticket-settings/service-level-agreements.rst:67 • ../content/administration-area/ticket-settings/services.rst:67 • ../content/administration-area/ticket-settings/templates-queues.rst:55 • ../content/administration-area/ticket-settings/templates.rst:63 • ../content/administration-area/ticket-settings/types.rst:66 • ../content/administration-area/users-groups-roles/groups.rst:49 • ../content/administration-area/users-groups-roles/roles-groups.rst:51 • ../content/administration-area/users-groups-roles/roles.rst:49

String age

07/07/2026

Last updated

07/07/2026

Source string age

07/07/2026

Translation file gettext PO file

locale/content.pot, string 1363

Shortcut	Action
`?`	Open available keyboard shortcuts.
`Alt` + `Home`	Navigate to the first translation in the current search.
`Alt` + `End`	Navigate to the last translation in the current search.
`Alt` + `PageUp` or `Ctrl` + `↑` or `Alt` + `↑` or `Cmd` + `↑` or	Navigate to the previous translation in the current search.
`Alt` + `PageDown` or `Ctrl` + `↓` or `Alt` + `↓` or `Cmd` + `↓` or	Navigate to the next translation in the current search.
`Ctrl` + `Enter` or `Cmd` + `Enter`	Submit current form; this works the same as pressing Save and continue while editing translation.
`Ctrl` + `Shift` + `Enter` or `Cmd` + `Shift` +`Enter`	Unmark translation as Needing edit and submit it.
`Alt` + `Enter` or `Option` + `Enter`	Submit the string as a suggestion; this works the same as pressing Suggest while editing translation.
`Ctrl` + `E` or `Cmd` + `E`	Focus on translation editor.
`Ctrl` + `U` or `Cmd` + `U`	Focus on comment editor.
`Ctrl` + `M` or `Cmd` + `M`	Shows Automatic suggestions tab.
`Ctrl` + `1` to `Ctrl` + `9` or `Cmd` + `1` to `Cmd` + `9`	Copies placeable of a given number from source string.
`Ctrl` + `M` followed by `1` to `9` or `Cmd` + `M` followed by `1` to `9`	Copy the machine translation of a given number to current translation.
`Ctrl` + `I` followed by `1` to `9` or `Cmd` + `I` followed by `1` to `9`	Ignore one item in the list of failing checks.
`Ctrl` + `J` or `Cmd` + `J`	Shows the Nearby strings tab.
`Ctrl` + `S` or `Cmd` + `S`	Focus on search field.
`Ctrl` + `O` or `Cmd` + `O`	Copy the source string.
`Ctrl` + `Y` or `Cmd` + `Y`	Toggle the Needs editing checkbox.
`→`	Browse the next translation string.
`←`	Browse the previous translation string.