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English Actions
Select a file using the file picker in the *Import / Export* widget.
Optionally tick the *Override existing entities* checkbox.
Click on the *Generic Agents Import* button.
Generic Agent Job Settings
General Job Settings
Job Settings - General
Job Name \*
Set the validity of this resource. This resource can be used in OTOBO only, if this field is set to *Yes*. Setting this field to *No* will disable the use of the resource.
Automatic Execution
Fill in this section to set the times for automatic execution of the job.
Job Settings - Automatic Execution
Schedule minutes
Select the minutes in which the job has to be executed. For example if *10* is selected, the job will be executed in every hour in 00:10, 01:10, 02:10, etc.
Schedule hours
Select the hours in which the job has to be executed. For example if *10* is selected for minutes and *02* is selected for hours, the job will be executed in every day in 02:10.
Schedule days
Select the days in which the job has to be executed. For example if *10* is selected for minutes, *02* is selected for hours and *Fri* is selected for days, the job will be executed in every week in Friday 02:10.
Event Based Execution
Fill in this section to set events that trigger the execution of the job.
Job Settings - Event Based Execution
Event Triggers
This is a list of already added events. If no events are added yet, the list contains no elements. Elements can be deleted by clicking on the trash icon in the last column.
Add Event Trigger
Select an object and a related event that will trigger the job.
If multiple Generic Agents are triggered by the same event, they will be executed in the lexicographical order, i.e. `1-Agent` before `A-Agent`.
Select Tickets
This section contains all the attributes, that you can use to select the affected tickets.
Fields are self-explained, so there is no additional explanation here.
Update/Add Ticket Attributes
Fill in this section to update and/or add ticket attributes.
Add Note

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String added in the repository
Schedule days
Schedule days
06/03/2026
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Catalan, Arabic (Saudi Arabia), Spanish (Mexico), Persian, French, Danish, Spanish, Bulgarian, English (United Kingdom)

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2610774 String information

Flags
check-glossary, read-only, rst-text
Source string location
../content/administration-area/processes-automation/generic-agent.rst:136
String age
06/03/2026
Last updated
07/07/2026
Source string age
06/03/2026
Translation file gettext PO file
locale/content.pot, string 1385